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Good Interview Questions

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Behavioral Competencies - Questions

When conducting job interviews, it is important to ask questions not only about an applicant’s job knowledge and skills, but also of past work experiences. In particular, it is valuable to gather information in order to reveal how the applicant behaved in certain work situations. The applicant’s past behavior often predicts how he/she will respond in similar future situations.

This information is important because how an employee behaves in completing responsibilities is as critical as what the responsibilities are in the actual job. Identifying and assessing required key behaviors should contribute to the overall success of an employee in their position.

Prior to asking the behavioral interview questions, it is recommended to begin the interview with general introductory questions. The following are offered as suggestions:
  • Please highlight your past jobs telling me the employment dates when you worked for companies and what your job duties were (candidate should not have resume in hand, they should be able to recite from memory). If there are any gaps in employment, inquire about the situation(s).
  • I have reviewed your resume but would like to ask you to begin by giving me an overview of your education and experience as they relate to this position and why you are interested in this position.
  • Please elaborate on one of the work experiences listed on your resume.
  • What were your major responsibilities?
  • What were some of the most difficult duties of that job?
  • Who did you report to and who reported to you (title)?
  • What special skills and knowledge were needed to perform the duties in your previous jobs?
  • Your resume/application lists many job changes. Tell me about that.
  • How has your present/previous job changed while you’ve held it?
  • What unique talent do you offer? Why do you feel it is unique?
  • What else should I know about your qualifications for this job?
The following is a list of the Critical Performance Factors found on the Performance Development Program (PDP) form. Click on the headings such as Customer Service to reveal a list of behavioral-based interview questions relating to the Critical Performance Factor selected. These questions should assist the interviewer in identifying behaviors necessary for most positions. Please use and/or modify these, as needed, to yield information relating to the specific behaviors being sought.

Organizational Success
  • Teamwork/Cooperation (within and across units)
  • Customer Orientation
  • Commitment to Continuous Quality/Process Improvement
  • Creativity/Innovation
  • Flexibility/Adaptability to Change
  • Continuous Learning/Development
  • Displays Vision
  • Leadership/Initiative

 

 
 


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