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Sample Resume # 1
Award-Winning Product Manager
07.272.H.03
An award-winning product manager with more than 20 years of progressively increasing responsibilities in providing customer support, design improvements, sales support and applications engineering for leading bar coded printing and disk drive manufacturers. Launched and/or qualified new products that generated $1 billion in sales with margins up to 40%.
Expertise includes outstanding analytical, marketing, support, strategic planning and customer service skills.
EXPERIENCE
- Zebra Technologies, Inc., Eltron Card Printer Business Unit, Camarillo, California 1998-2003
Director, Product Management (2002-2003)
Managed seven major product lines and two development products for the largest manufacturer of plastic card printers, a business unit of a $475 million company.
- Launched three major product updates, assuring final qualifications and release to manufacturing that are forecasted to generate $36 million in revenues annually.
- Developed three custom printer products that were released to manufacturing and will sell 1,000 units annually. Primary customers include Wal*Mart, Texas Instruments and the Taiwanese government.
- Defined future product lines for subsequent research and development.
- Defined and implemented a new product evaluation criteria (Mean Cards Between Incidents) that determines product reliability.
- Presented an overview, "Aspects of Security Cards," at the International Security Conference West (ISC West) in March 2003 in Las Vegas.
- Defined and implemented an Intranet-based analysis reference tool for the Sales Department that facilitated review of features, costs, specifications and benefits of competitive products.
Director, Customer Support (1998-2002)
Directed a team of engineers and technicians that supported more than 200 distributors and their customers for company products through a help desk and direct communications with high-volume customers.
- Selected and configured an Internet online support tool that supplies technical assistance for customers.
- Designed and implemented an operator help guide that was integrated into each product to facilitate use of the printer by untrained operators.
- Prepared and produced a CD-based operator training video that was included with each printer in two leading product lines.
- Expanded business with Costco by more than $500,000 by resolving a technical issue and improving product reliability. This included creating a standard test for measuring performance of the magnetic encoding subsystem.
- Planned and presented Eltron's first Technical Training Conference, three-days of hands-on use of products, specifically for the technical staff of key reseller partners.
- Managed the resolution of product interface issues with Citibank, resulting in the sale of 1,300 units.
- Participated on the due diligence team for the purchase of a major competitor.
- Revised customer training materials for four major product lines.
- Provided content for warranty and service procedures for all products.
- Assisted with integrating Zebra's systems and management technology into Eltron after the acquisition.
- Seagate Technology, Inc., Moorpark, California 1997-1998
Director, Customer Quality Engineering
Managed qualification and acceptance of the company's hard drive products by Hewlett Packard's Grenoble, France division. The products were accepted and implemented into the HP computer products. The resulting disk drive sales represented $5 million for Seagate.
- Micropolis Corporation, Chatsworth, California 1981-1997
Director, Applications Engineering (1993-1997)
Directed a team of engineers that handled technical issues concerning the OEM qualifications and use of company products. Micropolis produced three lines of hard drives with annual revenues of $400 million.
- Led the qualification of two major disk drive products for Compaq Computer that represented more than $75 million in sales.
- Established a tracking process that managed the qualification of products from design to acceptance for OEM buyers.
- Implemented a proactive approach to capture OEM customer requirements and held regular meetings with customer's engineers in support of sales strategies for current and future products.
- Created a method that simplified and shortened the process by 80% for developing design review materials for use with potential and existing clients.
Manager, Worldwide OEM Applications Engineering (1990-1993)
Provided updates and resolved customer concerns in support of Micropolis' sales to 25 OEM customers situated in Asia, Europe and North America.
- Worked with key customers in Europe, Asia and North America in support of current production and future sales.
- Advised customers of engineering changes during the course of product qualifications and acceptance.
- Authored technical presentations and application notes in support of new products.
Member, Technical Staff, Applications Engineering (1986-1990)
Manager, Product Support (1984-1986)
Worked with Digital Equipment Corporation (DEC) in qualifying and integrating three disk drives into their systems, representing $600 million in sales. Won an Outstanding Achievement Award for work done in obtaining and maintaining the DEC relationship.
- Analyzed and resolved system and product issues in qualifying Micropolis products into several different systems.
- Provided ongoing training to DEC personnel, introducing new product interfaces and technologies.
- Became an expert on the SCSI interface and provided customer and internal training.
- Created a video that was used throughout DEC and Micropolis for the training of development, quality and manufacturing engineers.
Applications Engineer (1983-1984)
Provided technical and sales support for the introduction of a new product, Micropolis' first 5-inch disk drive.
- Supported the product and customers throughout the US from the time the first unit shipped until the customer base grew to more than 200. Won a Corporate Outstanding Performance Award for this work.
Applications Engineer, Reading, England (1981-1983)
Provided technical sales presentations, technical support, customer training, applications guidance, repair services and root-cause failure analysis to the Micropolis European customer base for floppy disk and 8-inch disk drive products.
- Customer base included: ICL, Olivetti, Siemens (multiple divisions), Commodore Computers, Kontron, Facit, Dansk, Tulip (Compudata), Luxor and a network of resellers.
- Set up an engineering lab and a repair/service workshop in support of European sales.
- Prepared and presented technical training classes on floppy and 8-inch disk drives; trained in excess of 75 engineers in disk drive diagnostics and repair.
- International Computers Ltd., Manchester, England 1977-1980
Design Engineer
Designed electronics for a line of workstations for a leading European computer manufacturer with revenues of $300 million.
- Designed the video controller board for a full-page display (960x1,000 pixels) for use in a dedicated word processing system. Added a downloadable font system and adapted external font files.
- Created working prototypes for a video display using a rear-projected cathodochromic system.
EDUCATION
Victoria University of Manchester, Manchester, England
Bachelor of Science, Electronic & Electrical Engineering, First Class Honors, 1977
Won an entrance scholarship (by examination) and gained a "First in Class" prize for three years
Other Courses: Customer Support for Technical Products and Services, Marketing, Delegation Skills, In-depth Exploration of SCSI, Listening Skills, Leadership, Conway Quality: The Right Way to Manage, Front Line Leadership, Managerial Skills
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